Lori Milliard RVT

Lori Millard has been a Registered Veterinary Technician since 1999. She graduated from The Columbus State Community College and is a member of the Ohio Veterinary Medical Association. Lori started her career in emergency medicine at MedVet an emergency hospital for pets, and joined the family at Norton Road in 2003. Lori’s family includes three Chihuahuas (Spike, Jake, and Lily), 1 Greyhound mix (Sam), and 2 cats (Huey and Morty), which were all rescue animals. In October 2008, Lori and her husband added a baby girl, Abby to their family. Patient care is her highest priority and she prides herself in treating her patients as if they were her own. Lori has a strong interest in pet dentistry, and enjoys speaking to our clients about their own pets and personal interests.

Melissa Dilley, Practice Manager

Melissa Cox, RVT has been onboard at Norton Road Veterinary Hospital since October 2005 as a registered veterinary technician. She currently serves as our practice manager in addition to her technician duties. She has been working in the veterinary field since she was 17 years old. She received her Bachelor of Science in Agriculture from The Ohio State in 2003 and an Associate’s Degree in Veterinary Technology from Columbus State Community College in 2005.She is a member of the Ohio Veterinary Technician Association and attends continuing education seminars regularly. She particularly enjoys the human animal bond aspect of her job as well as working with the exotic species. As practice manager, there is rarely a problem that she can’t solve, so feel free to ask for her help especially with special order medications, cost analysis with chronic use medications etc. She has five four- legged children at home – all cats.

Helen West, Technician

Helen has been caring for animals as a technician since 1977. She started her career in Decatur, Illinois where she spent 26 years in the same practice. She became licensed in the state of Washington in 2003 and moved to Ohio to work at Norton Road Veterinary Hospital in 2005. Her intense love of animals has kept her going all these years with a great attitude and a wonderful bedside manner. She shares her home with a Rottweiler

Chelsea Goldstein, RVT

Chelsea graduated from The Vet Tech Institute at Bradford School in 2007. Upon completion of an internship at our hospital, we hired her as a technician. You might see Chelsea in a variety of roles as she commonly fills in at the front desk, assists with appointments and spends countless hours caring for the patients staying at the hospital.

Chelsea and her fiancé, Jeremy as planning a wedding in the Fall 2009, so she has plenty to do when she is not at work.

and five cats.

Jana Widner, Veterinary Assistant

Jana became a veterinary assistant at Norton Road Veterinary Hospital in Jan 2005. She also teaches puppy kindergarten at Dog Talk in Dublin. Her strong interest in behavior makes her a great addition to our team as she spends countless hours counseling owners about topics such as Gentle Leader training, desensitization training for nail trimming and ear cleaning etc. She is a member of The American Pet Dog Trainers Association and is a graduate of the DOGS! course from Purdue University. She shares her home with three dogs (Chevy, Bourbon and Tippy) and an FIV positive cat (Stubby).

Laura Vaughn

Laura Vaughn majored in Wildlife Management at The Ohio State University and graduated with a Bachelor of Science degree in 1997. She went on to work with the shore birds at the Columbus Zoo and later migrated south to work in the Arctic Seabird/Falcon section at the North Carolina Zoo. Laura wrote a paper on hand-rearing captive Horned Puffins that she presented at the 2004 AZA Regional Conference. She later transferred into the Forest Aviary/Avian Propagation section working with a variety of tropical bird species. Laura was awarded a grant in 2006 through the North Carolina Zoo to work with San Diego Zoo staff in artificial incubation and hand rearing of captive bird species. Laura is certified in Basic Wildlife Rehabilitation also. She has volunteered at the Ohio Wildlife Center, as well as participated in an oil spill rescue with Tri-State Bird Rescue staff located in Newark, Delaware. Laura moved back home to Ohio and joined the team at the Norton Road Veterinary Hospital in February 2008 as a Veterinary Assistant. She aspires to become a Vet Tech by enrolling at Columbus State Community College and is interested in the medical aspect of animal care. Laura enjoys working with all animals but has a special interest in exotic species (especially the feathered ones) at the clinic. She has been affectionately nicknamed “Bird Nerd” and proudly answers to it. Laura has her own “mini-zoo” at home with her two birds, two dogs, and one cat. In her spare time, she enjoys spending time with her pets, bird watching, kayaking, and fishing with her husband Ryan.

Elisha Cummings, Veterinary Assistant

Elisha is a pre-veterinary student who has worked as a veterinary assistant at Norton Road Veterinary Hospital since 2007. She began working in veterinary hospitals right out of high school and gained valuable experience as a technician while working at a hospital in Arizona prior to moving back to Ohio. In addition to working full-time, she carries a full course load at The Ohio State University where she continues to work towards becoming a veterinarian.

Nikki Cartwright, Veterinary Assistant

Nikki has been an assistant since 2005 and currently helps out in a variety of positions. Her intense love of animals makes her a caring addition to our team. She is crazy about Boxers and she has two at home (Max and Tonka) in addition to a cat named Scrappy.

Michelle Biehl, Head Customer Care Specialist

If there is one person who can answer the tough questions, it’s Michelle. She has been with Norton Road Veterinary Hospital since it opened in 1998 and has been at the front desk ever since. Her job involves a lot of multi-tasking as she is often answering the phone, checking clients in and out while fulfilling a long list of “special assignments” give to her by the doctors. She manages to do this with a smile on her face and a positive attitude. Michelle loves talking to clients and trouble-shooting any problems that might arise during the day. Michelle and her husband, Bob have two wonderful children (Amber and Bobby) and share their home with two cats.